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New Media Has Always Been About Human-ness

New Media Has Always Been About Human-ness

After writing yesterday about Twitter’s new Vine service and how a 6-second video of assembled bits of motion is similar to how flashes of memory appear in our minds, I started to think about the idea of “glimpses” and how important that is to the realm of new media.

Why do glimpses mean so much to us? I’d say it’s because it allows us to peer into some level of human-ness. And with human-ness comes all sorts of things: kindness, wonder, nostalgia, whimsy, an appreciation for the beautiful, and—yes, on the other side—judgement, bitterness, ridicule, and everything that comes with that.

A successful new media strategy—and, one can argue, any marketing campaign, business or social—puts us in touch with some element of that. A wish, a desire, a dream, a hope, a sense of wonder, a need to connect, or even a fear, a need to feel superior, or so on. All new media does is put us in touch with that, even for a millisecond. It’s a window to ourselves.

There is some magic to that, but the magic isn’t in new media itself. Rather, it’s in the ability—or at least the potential—to help us access that humanity.

Then I started to ponder some misunderstandings of new media. When someone believes that new media itself is magic, we run into some major problems. Those discussions are always going to be a talk about tactics.  When we believe in the magic of the Facebook group, or the retweet, or the viral video, the actual goal will never be realized.

It’s easy to make that mistake.  New media is invisible…wave the magic wand and things just happen and the numbers come in.  There’s nothing that’s physical, in the real world, or tangible about it, right?

But it’s not magic that new media works.  It’s not any tactic – it’s not a viral video, or a Facebook fan page, or being retweeted.

New media works because new media is offering to put you in front of your feelings.  And in that way, it’s very real. It brings to you a rich experience of video, stories, and photos.  And with that, we convey a feeling.  People comment on Facebook because what’s being discussed matters to them.  They retweet because they want to spread the news to others.

We make people feel something, and fairly directly.  That’s the power of new media.


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I Heard It Through The Twitter Vine, And I’m About To Use My Mind

I Heard It Through The Twitter Vine, And I’m About To Use My Mind

Apparently, 90 seconds is now too long. Any wouldn’t it be? We’ve got things to see. You know, like…things. We’re busy people.

So, why wouldn’t Twitter launch a new service that “lets you capture and share short looping videos”? As Mashable‘s Chris Taylor describes it, “Those six seconds don’t have to be consecutive — you just start and stop recording by tapping on the screen — which can lead to all manner of interesting stop-motion animations.”

The idea is, that with just six seconds, you need to get creative.

Here’s an example of a Vine video from Twitter’s website:

May are comparing this service to that of an animated GIF maker of sorts. A short, looping clip that is highly entertaining. An animated meme. And as it is with memes, these usually tend to fall in the realm of the absurd. Think lots and lots of Honey Boo Boo facial expressions, and many, many sorts of “fails.” They also tend to be recycled moments: they’re very brief excerpts that a user creates to make some non-original content more digestible and spreadable.

Vine, on the other hand is slightly different. There’s no recycling here. The invitation is that the user is creating the original content. And just like every tweet doesn’t become a part of internet culture, I don’t think that the intention is for people to create famous internet memes.

Also, I don’t think the intent of Vine is to really capture a full idea. That’s where this new offering is also getting a lot of slack. After all, how can someone express a full idea in 6 seconds? And as much as it’s been tried (TV news’ six second soundbites, anyone?), it’s hardly been successful.

Rather, I think the idea is to capture some sort of mood or essence. A brief moment in time. Something fleeting. Something that may not come again. Something that you really don’t need to explain. Something that just is.

After all, think of a little memory. How many flashes of memory actually last more than six seconds as you recall what happened?

Watching that short example, I’m actually reminded of Thomas Edison and Edwin S. Porter’s first experiments with video. Like, for example, Rube and Mandy at Coney Island:

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Why Blog Now, What To Blog About Now?

Why Blog Now, What To Blog About Now?

It’s been a long time since I’ve had my own personal blog—especially one that I’ve kept up with a disciplined approach.

So, why was that?

Well, for a while, I’ve felt like I’ve had nothing to add. Many blogs talk about new media, and they do it well. There are countless how-to articles on as many tactics as you can imagine, from ads, to blogging, to online videos, to email writing, and beyond. It’s beyond remarkable for me to see posts that are published today that are nearly identical to blog posts that I’ve read for years now.

But at the same time, how many people blog about putting strategy before tactics? And the answer is that there are few and far between.

So, over time, I’ve realized that it’s not the how-to guides that count. It’s about showing people how to create content that is meaningful, relevant, and engaging to their audiences. It’s that kind of material that needs to be generated.

I’ve also been fortunate, for almost the last five years, to work for a new media department in an organization that is comprised of many talented individuals. We’ve pushed the envelope together, but it’s been hard to find those “I’ve never heard of this before” teachable moments that make for good posts on how to practice new media well—at least, ones that wouldn’t give away a “secret sauce.”

In just a few short weeks, I’ll begin teaching a Digital Content class at La Salle University. And in developing the course work, it’s become clear to me that there really is no “secret sauce.” In fact, the secrets are just—well, working the basics in a correct manner. Once there’s a solid foundation—an understanding of an audience and their needs—the rest, as long as you know the tactics, comes easy.

I’ve always tried to be thoughtful in everything that I do. For a while, I thought it meant to always sound smart, to always write something that’s cutting edge, or to only write something that’s never been heard before. But new media isn’t so new anymore. And if I focus only on publishing only those kinds of posts—well, I wouldn’t be posting much at all.

So, that’s my goal here. Get back to the basics. Strategy before tactics. Enough with the latest and greatest. Sure, we should look at those, but only after understanding the fundamentals. In any endeavor, we can only start from there, and see what comes from that.

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Mobile Ads: You Didn’t Mean To Click On This, Did You?

Mobile Ads: You Didn’t Mean To Click On This, Did You?

For a long time, I’ve been hesitant to really test mobile ads. Now, I have every incentive to advertise via mobile. One of my own key audiences, in particular, is more prone to using mobile devices.

If you read online advertising articles, this year is to be the year of mobile ads. But I keep wondering: where exactly is the growth coming from?  It’s always been a bit of a mystery for me.

When conceptualizing online ads, I often start with the question of “why does this target audience have a rational reason to click on this ad?” To me, that’s always the key to a good ad. And it doesn’t just have to do with the issue I’m advertising around. I’m curious about why the target audience has a reason to click on this ad given the technology and platform they’re using – and how their response would change given the technology they’ve chosen to use at that moment.

Choice of their platform is very interesting to me, and asking the correct questions about that choice often yields beneficial results. This choice shapes their behavior and, as a result, the message that they should receive. For instance, how does a successful message change from Google Adwords, where people are looking for answers, to Facebook, where people are looking for social connection and social currency?

Most key to the puzzle of mobile ads, in particular, is the behavior and motivation. Is now a good time and place to where they’d be receptive to this message? Perhaps this is why I’m most skeptical about mobile ads. When I think about a mobile user, I think of someone either a) quickly looking up information, or b) is bored out of their freaking mind.

And therein is the obstacle: with online mobile advertising, we are asking the user the following:

“Hello there, old friend on the tiny screen. I would ask that you please leave what you’re doing now for something that has mildly piqued your interest. No, you can’t open up a new window, either. You need to leave what you’re doing. It wasn’t THAT important, was it?”

The ask of leaving the page has a much larger cost for a mobile user, who doesn’t have multiple screens, nor do they have the display screen real estate for another window to exist.

Enter a new study by mobile app marketing platform Trademob, who “found that 22 percent of clicks are accidental, while 18 percent are fraudulent,” resulting in a 40% “oh crap” rate (my term).

Accidental clicks. Yes, the main reason why I click on mobile ads. Tell me more, please:

“Accidental clicks are actually a bigger problem than fraud, but the rate of accidental clicks appears to be falling. Pontiflex ran its own survey with Harris Interactive last year and found that 47 percent of app users said they were more apt to click a mobile ad by mistake than on purpose.”


This is certainly not to scare anyone away from mobile. Instead, it shows what a challenge it is, and how we’ve yet to truly figure this out.

These are the studies that should leave advertisers with several questions to ponder, because those who are closer to figuring this puzzle out will reap the benefits.  Here are a few of my own:

  1. How can I create an ad that users are less likely to click on accidentally? For example, where can it be placed on-screen to minimize users who meant to click on a link to another section of the website? How can it be designed so that it’s very obvious to the user that it’s not part of the regular content?
  2. What are the needs of my audience when they’re using mobile devices? How can I cater my message to meet those needs or appeal to someone who has those needs at that moment?
  3. Where can I place ads that fit with my “ask”, or where people are going to be more receptive to that ask? For instance, if I’m placing ads for people to watch a video, where can I place an ad where users are more likely to do that? If I’m running a petition ad, where are people more likely to go through with that ask?
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Yes, But How Many of Them Were About an Empty Chair?

Yes, But How Many of Them Were About an Empty Chair?

In a challenge to the Democratic National Convention, the communications operation for the Republican National Convention is out with some impressive numbers about the social media success of their own convention:

Wow, that sure is a lot of tweets.

But here’s my question – and, really, my question when using these kinds of stats: how many of them were about an empty chair, and how many of them were favorable to your candidate?

I’m actually half-joking to make a point (although I’m actually fairly certain that a good portion of the Twitter pie chart was about a chair). Of course people will be talking about Mitt Romney and Paul Ryan. They’re the GOP ticket. Running for president and vice president is a big deal. People are going to talk about them.

The fundamental question is not the number of tweets, but what those tweets saying.

And brownie points, after that, about how activity from the GOP Convention actually influenced the discussion and how people are talking about the issues.


Our Very Human Need to Pop “Online Filter Bubbles”

A long time ago, when I was a nerd in grad school (totally not a nerd anymore), one of the concepts that I did the most research on is the idea of the “filter bubble.” That is to say, does the massive amount of content on the web – and the means in which we go about accessing that content – either reshape or concrete people’s pre-existing worldviews?

Two professors – Bruce Bimber of the University of California and Richard Davis of Brigham Young University – have been exploring the idea of the online filter bubble since the 2000 presidential election.

In their study “The Internet In Campaign 2000: How Political Web Sites Reinforce Partisan Engagement,” they put this quite elegantly – thanks to a quote from singer-songwriter (and household favorite) Paul Simon:

“People tend to select out for attention those stories and claims that confirm their existing beliefs and predispositions. And when confronted with news or other information that tends to conflict with their assumptions about public life, people are especially likely to disbelieve what they see or hear.

These political habits call to mind lyrics to Paul Simon s 1970 song entitled The Boxer: ‘a man hears what he wants to hear and disregards the rest.'”

A few years later, Bimber and Davis talked about it further in their book Campaigning Online: The Internet in U.S. Elections.  Narrowcasting – the niche version of broadcasting, in which a fragmented media environment leads to the ability to access content designed for a smaller, more specific audience – is “one of the defining features of the Internet.” When users have a massive and nearly infinite number of outlets and diverse opinions, they’re more able to seek out stories that interest them. But as a result, they consume content that reinforces their current worldview.

In a TED talk released this week, Moveon.org founder Eli Pariser talks about this very topic.  Looking at the idea of one’s personalized Google search results or a “relevant” Facebook feed (which are all based on the idea of what we’re clicking when these pages return results to us), Pariser says that we’re increasingly becoming in danger of “algorythmically editing the web.”

As a result, Pariser says, we’re moving “toward a world in which the Internet is showing us what it thinks what we want to see, but not necessarily what we need to see.” He calls this a “filter bubble,” which he says is “your own unique universe of information that you live in online” – but a universe where you don’t decide what gets in and you don’t see who gets edited out.

Watch the talk here:

The “online filter bubble” problem that Pariser describes demonstrates the disconnect between “our future aspirational selves and our more impulsive present selves.”

Human behavior doesn’t always sync up with what our dreams, goals, and visions are.  What we believe morally certainly helps us to endeavor to behave in certain ways, but when we’re clicking around the web, are these even decisions that we’re conscious of?  I wonder how much of my human aspirations are displayed as I consume the web.  It would be a snapshot, for sure – just like, say, looking through a garbage bag – but I’m willing to bet that it’s just the crumbs and wrappers of all of the Internet junk food that I eat on an ongoing basis.

As Pariser points out, this idea points to the need that we need to reevaluate the mythology of the Internet –  that it will be some great democracy enhancer that connects us with everything that’s happening.  This isn’t the case if Internet algorithms edit out content that challenges us or causes us to re-evaluate concepts that we believe in.

As humans, we long for more than just correlations about relevancy.  We need an experience that mixes the idea of snack food-like relevancy with the sustenance of our human aspirations.


They Came From The Internet!

The next time you’re in a real-life group setting, beware.  Look around.  Be suspicious.  If you look closely enough, you may find something that you least suspected: many of the group’s active participants may be using this thing that some call “the Internet.”

Crazy, crazy, crazy, you tell me.

In fact, I hear this a lot.  Many that I interact with have an inherent skepticism that online people are, in fact, real life people.

But this isn’t true – at least, not according to a new study by the Pew Internet & American Life Project.  Their new study, entitled “The Social Side of the Internet,” cites research that Internet users are “more active participants in their [real life] groups than other adults.”

Here’s what they found:

  • 69% of Internet users have attended meetings or events for groups that they are active in, as compared to 54% of non-Internet users.
  • 64% of Internet users have volunteered their time to a group that they are active in, as compared to 47% of non-Internet users.
  • 60% of Internet users have contributed money to a group they are active in, as compared to 50% of non-Internet users.
  • 34% of Internet users have taken a leadership role in a group they are active in, as compared to 19% of non-Internet users.

Holy moly, we’ve let them out. Someone has let the Internet people out of their basements, and they are invading our real-life groups.  We must put a stop to this.

But seriously, the truth is that “online people” have always been a part of real-life groups.  They just also happen to use that Internet machine.  Countless studies have shown that people that use the Internet are opinion leaders.

I like to tell a story of when this notion first clicked for me.  Back in college, I was on the web and came across a potential presidential candidate that you may have heard of: Howard Dean.  His candidacy resonated with me, and after a short period of time I attended my first Howard Dean Meetup.  When I got there, I found that there were many people like me.  They read about his campaign online, and were motivated to show up – in-person – to see if we could get this candidate elected to office.  In the end, many of us became a “real life” group in the process.

With that, I would suggest an important point: activating people online doesn’t mean that as a “New Media Guy,” I’m merely looking for people to be active in just the online realm.  Rather, activism – especially in the 2010’s – needs to be both online and offline.  In fact, I don’t see them as independent of each other.

Pew’s research brings up some very important points that hopefully break some stereotypes ingrained in many people.  Internet users are not lazy.  They show up in person, volunteer their time, and take leadership roles.  In fact, dare I suggest, Internet people may just happen to be the types of “offline” activists that many organizations covet.


What Happens When They Expect “Fake”?

There’s a lot of hoopla around a “scandal” that has broken out when it comes to transparency.

According to MobileCrunch, a leading mobile communication and technology site, a PR firm called Reverb Communications has “managed to find astounding success on Apple’s App Store for its clients.”  One of their tactics, especially, involves hiring “a team of interns to trawl iTunes and other community forums posing as real users, and has them write positive reviews for their clients.”

This development in itself is startling to some, but in reality, I’m not terribly surprised.  My younger brother, who just wrapped up his college degree in marketing, once had an internship within the mobile gaming industry, and once told me this practice is totally rampant within that community.  Completely commonplace.

For one, there’s a huge issue in subjecting interns to performing unethical communications.  These interns, too eager to please in a hostile job market, are being taught that this is a professional method in conducting online marketing.  Whereas these firms should be teaching basic, standard fundamentals like transparency – methods that ensure that the client whom they hired is protected and that their brand is safe – they’re instead teaching future marketing, communications and public relations professionals how to take shortcuts.  They’re ingraining these types of practices within our industry’s future.

But, I think there’s also a larger issue here.  When talking to my brother about these practices, he essentially told me that these kinds of practices should be expected by the consumer.  He didn’t mean it as a “this is actually an ethical practice” argument, but rather, that younger people (look at me, I’m not even 26, and I’m talking about “younger people”) completely expect these communications to be fake.

For one, it makes a communication professional’s job harder.  The burden of proof is on us to show that what we’re doing is, in fact, real.

For instance, one campaign I’m currently working on is called the Campaign for Quality Services.  It’s about adding the voice of food service workers to the debate around passing an improved Child Nutrition Act (end plug).  In the campaign, since my goal is about adding their voice, I’m striving to ensure that the voice is authentic and prevalent throughout.

In building the site, one of my first goals was to collect quotes and stories from workers – real, actual quotes from interviews and conversations that we shared.  But, what I’ve found is that simply adding the quote to a picture of the worker isn’t enough.  The audience simply doesn’t believe that the quote really comes from that worker whose picture is on my site.  Instead, I’ve found that I have to move to video on various pages.  The burden of proof is simply on me.

So, in essence, when a company isn’t transparent, when they lie about who they are and who they represent, it doesn’t just damage their company, and it doesn’t just damage their clients.  It hurts all of us within the field, who then have to take the next step in creating an environment where we’re believed.

The good news out of this, however, is that it’s situations like this that challenge us, and force us to think outside of the box.  It pushes us to innovate and to strive to create content that is more real and more authentic.  It forces is to really live by the best practices we preach, and to work to develop and discover new best practices.

In that way, perhaps there is some good in these developments after all?


Should Troops with PTSD Get The Purple Heart?

Here’s an issue that’s been near to my heart for a while. My bachelor’s degree is in psychology, and I strongly considered becoming a psychologist as late as my senior year of college. In grad school, I worked on a short-form documentary about milblogging – military blogging – and one of the main goals was to explore why it was a growing phenomenon. One of the reasons we uncovered was that blogging is a catharsis, and due to the high prevalence of post-traumatic syndrome in veterans, journal-writing is a self-therapy employed by many.

If you’d like, you can watch the documentary here.

According to multiple sources, the Pentagon has reached a decision not to award the Purple Heart to active-duty members or veterans of our military who suffer with PTSD.

Their rationale?

“The Purple Heart recognizes those individuals wounded to a degree that requires treatment by a medical officer, in action with the enemy or as the result of enemy action where the intended effect of a specific enemy action is to kill or injure the service member.”

“(PTSD) is not a wound intentionally caused by the enemy from an outside force or agent, but is a secondary effect caused by witnessing or experiencing a traumatic event.”

“Based on the definition of a wound, ‘an injury to any part of the body from an outside force or agent,’ other Purple Heart award criteria, and 76 years of precedent, the Purple Heart has been limited to award for physical wounds, not psychological wounds.”

“Current medical knowledge and technologies do not establish PTSD as objectively and routinely as would be required for this award at this time.”

I would, of course, dispute all of these findings.

In traditional warfare, the goal of the enemy was, indeed, to “kill or injure the service member.” But tactical warfare has expanded to include psychological warfare. If our enemies are classified as “terrorists,” what is their goal? Of course – it’s to increase “terror.” That’s the primary goal, not a “secondary effect.” On the complete, polar opposite side of the spectrum, what was the goal of our “Shock and Awe” operation in Iraq? The name itself is explanatory. The goal in any modern military offensive is to strike at a psychological level first and foremost.

We also need to expand our definition of what a “wound” is. There’s not much of a debate in the medical community: the psychological is also physical. In PTSD, neural pathways are indeed rewired. Thoughts of those suffering from the disorder are processed in a different manner. There’s a physical change in levels of neurotransmitters. Ask anyone with PTSD if they have wounds. They’ll tell you that their wounds are far, far worse than any physical one. Physical wounds can ultimately be repaired (for the most part), but many with PTSD live and suffer with their wounds for the rest of their lives.

I’d also dispute the notion that there is no objective way to establish a presence of PTSD in a human being. The DSM-IV, the “Diagnostic and Statistical Manual,” had extremely objective and rigorous criteria that must be evaluated to diagnose the prevalence of PTSD. It’s quite systematic. Take a look at the criteria yourself.

Ultimately, we should look at was the original goal that was intended with the Purple Heart. My belief is that it was designed to honor courage, recognize strength through adversity, and identify those who have overcome unimaginable struggles. Is that not what military heroes who battle PTSD should be appreciated for?

One thing that I should add: although I’m disappointed by the decision, I do, however, strongly respect Defense Secretary Robert Gates’ exploration of the subject. It turns out that the notion of awarding Purple Hearts to those who suffer from PTSD was suggested as a question during a briefing back in May. That suggestion prompted this panel to explore the option. Ultimately, it was a suggestion that was taken seriously, and I commend Secretary Gates for his sincere effort in evaluating its merit.

What’s your take on this? In your view, does PTSD constitute a “wound” worthy of the Purple Heart?


Lessons Learned in 2008

Happy 2009! We’re all back at work after enjoying some (but not enough) time off. My time helped me to reflect on this last year and draw some conclusions.

Among them, I found five lessons that I learned over the course of 2008. I thought I’d share them with everyone:

Lesson #1: You don’t have to be the best.
What a lesson. No, you don’t have to be “the best.” Simply put, nobody is “the best.” Not only is it an impossible thing to attain (it’s 100% subjective, I’d say), but trying to achieve that will just drive you crazy in the end.

You just have to be yourself and believe in yourself. Strive to be “better.” Plus, it’s lonely at the top, and who really wants to be lonely? Not you.

Lesson #2: You’re not responsible for saving the world.
“Changing the world” and “making a difference” is a nice motive, but you don’t have to put the weight of the world on your shoulders. It’s a noble idea, but it’s too idealistic and unfair to do that to yourself.

You’re not responsible for the fate of the universe, nor could you ever control it. Instead, try to make change in good, small ways, or as best as you can. Leave the rest to Barack Obama (ha), and don’t let it consume you or worry about it all too much.

Lesson #3: What you need and what you want are very different things.
What you need vs. what you want – it’s a classic battle, and confusing to figure out which is which. Sometimes, you think you need something, but it turns out that that’s driven by just “want” or “ego” (see lesson #1). It can deceive and tempt you, especially when it’s in reach, and it can create a big mess. Recognize which is which, and you won’t make those mistakes.

Lesson #4: Plans are good, but don’t hold yourself hostage to them.
A wise man, John Lennon (ever hear of him?) once said, “life is what happens to you while you’re busy making other plans.” He, unfortunately, didn’t get to see old age, so I hold those words especially valuable.

Don’t let your plan cause you to miss out on life’s plan for you. Have guidelines, and don’t get dismayed if things don’t happen exactly as you want them to, or as you envisioned them to go. Not everything is in your control. Things happen, they’re part of life, and you learn a lot from them. Don’t view those situations as “setbacks,” but as “normal course” that everyone experiences. Above all, believe in yourself and know that everything will unfold as is should.

Lesson #5: Despite the Worst Situations, You’re Hard to Break.
In 2008, I’ve learned that despite the worst (or what I perceive as “the worst”), I can get through anything – any bad news, any situation – and it only makes me stronger and more knowledgeable about myself. My close friends know that 2008 has brought me more than a few surprises – some good, some bad, and everything in-between – many about myself, some about things family members were going through, and so on.

Over the course of these events, I’ve learned what to fear and what not to fear, and how things should and shouldn’t consume my mind, my soul and my spirit. But most importantly, my experiences in 2008 have taught me about my resilience and my strength through adversity. If I ever have any doubts, knowing this fact and believing in this fact will help pull me through any situation handed to me by this crazy thing called “life.”